Contact Us
We're here to help.
Questions about an order, a gift that's running late, or a wrong address? Write to us — a real person reads every message.
Email us
The fastest way to reach us is by email. Send us your order details and we'll get back to you promptly.
hello@heyplantthis.comTapping the address opens your email app, pre-addressed to us.
What to include
Help us help you faster — if your message is about an order, please include the details you have, like the recipient's name or the sender email you used at checkout. That's all it takes for us to find your order and sort things out.
Order help
- Wrong address: If your order hasn't shipped, we'll update it. If it's already mailed, we can't redirect First-Class Mail — but we'll help with a replacement.
- A gift running late: If a gift hasn't arrived within 10 business days of its mail date, we'll make it right.
- Bulk & corporate: See our Send Many page.